FAQ
What Are Classic & Fine Art Prints?
Classic Prints are bright, bold and fun - they are made to bring you joy and beauty. These are open prints meaning their amounts aren't limited to any certain number.
Fine Art prints are more timeless, unique pieces and made to be the center piece of any apartment.
Fine Art prints are always limited to 50 pieces and numbered:
- 40x60cm = 20 pieces
- 50x75cm = 15 pieces
- 60x90cm = 10 pieces
- 70x105cm = 5 pieces
All Fine Art prints are also hand-signed and checked personally by me before sending them to their new homes. These are rare, personal and museum quality.
Both, Classic and Fine Art prints come with signed certificate of authenticity.
Paper Options
I have chosen to use only world class Hahnemühle papers - this way I can be assured that your art prints last lifetimes.
Classic Prints have one quality paper option: Matt Fibre. While this isn't fine art paper, it is very good quality and feels nice and thick. It brings colors nicely and works so well under frames with glass (or even without!).
Fine Art Prints have two paper options to choose from:
- Eco-friendly, matt Natural Line Hemp
- Stunning Satin
These papers are indeed fine art papers and museum quality - lasting over 100 years when well kept. Chosen from tens of worlds best papers, these two met my overly high standars and works perfectly with my art photos.
How To Handle Your New Art Pieces
I want you to enjoy your new art investments for years and years. These have been made to walk with you through lives suns and storms.
- Every photo has 5 to 10cm white border which is there to help you handle your photos with ease.
- When framing or otherwise handling your photos, try not to touch other parts than the border.
- Especially dark parts of photos are delicate to scratches and fingerprints
- If you need to store or move unframed photos, use the plastic capsules (and maybe even the silk papers) that you got with your order
- If you want, you can also opt for cotton gloves when handling the prints
Shipping & Packaging
We are pleased to offer worldwide shipping through UPS. Within Finland, you have the option to select Matkahuolto pick-ups or Schenker home delivery for your convenience.
If you wish to avoid shipping costs, you can arrange to pick up your prints directly from our friendly print house, Dialab, located in Helsinki:
Hermannin rantatie 2 B, 4 floor / Yrittäjätalo
00580 Helsinki / Finland
+358 40 831 3000
Open for pick-ups/Avoinna noudoille: Monday to Friday 8.30-15.30
Packaging
To ensure the safe delivery of your artwork:
- Prints are carefully wrapped in silk paper and delivered in protective tubes.
- Framed images are shipped in secure crates to provide the highest level of protection during transit.
Estimated Delivery Times
Finland: 7–14 days
Worldwide: 14–25 days
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order details.
However, we are delighted to offer free shipping on orders over 300€ within Finland.
If you have any questions about shipping or products, just send me a message info@tiiahurme.com
Returns & Damaged Goods
All of our prints are meticulously handcrafted to order, ensuring
each piece meets the highest standards of quality. As such, we are
unable to accept returns or exchanges unless under special
circumstances, which will be reviewed on a case-by-case basis.
Returns
If a return is accepted:
The customer is responsible for the return shipping fees.
The product must be returned in its original packaging to ensure its protection during transit.
If the product is damaged during the return process due to faulty or inadequate packaging, we reserve the right to deduct a portion of the refund based on the extent of the damage.
Damaged Goods or Lost Shipments
In the rare event that your shipment is lost or arrives damaged, we are committed to resolving the issue. Please contact us immediately at info@tiiahurme.com with your order details and photographs of the damage (if applicable).
We will work with you to replace or compensate for the damaged product
promptly.
Thank you for understanding the care and craftsmanship that goes into creating your unique art piece.